State says Blue Cross correcting wrong charges

2013-08-09T13:00:00Z 2013-08-09T13:05:48Z State says Blue Cross correcting wrong chargesThe Associated Press The Associated Press
August 09, 2013 1:00 pm  • 

HELENA — The state insurance commissioner says Blue Cross and Blue Shield of Montana is reimbursing customers for erroneous charges.

Monica Lindeen said Friday that more than $700,000 has been paid so far after her office discovered the company wrongly charged customers for services listed as free.

Customers were being asked to pay a large deductible on some services that had been advertised as not having any co-pay.

Lindeen said an investigation spurred by complaints found that Blue Cross had changed its policy without first getting required approval from her office. Montanans insured under a plan sold to small businesses called "Blue Dimensions" were affected.

The company was fined $5,000 and continues to reimburse affected customers.

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