On an especially cold week in March 2019, Karen Jackson and her family welcomed a new member to their Westtown, Pennsylvania, home: a 3-year-old female Great Pyrenees mix, adopted from a local rescue. But their delight was short-lived. Within hours of bringing the dog home — they hadn’t even decided on a name for her — the pooch had slipped out the front door and disappeared into the night.

“She just kept running, and we couldn’t find her,” Jackson said.

Distraught, they did everything they could think of: contacted the rescue they adopted her from, posted lost-dog notices, searched the neighborhood. Then they got a call from a woman who said she would like to help. Her name was Cathy Herman-Harsch.

Within four days, Herman-Harsch found the dog, which the Jacksons have named Beatrix, a.k.a. Trixie.

“Everything she did I don’t think would have come naturally to anyone,” Jackson said.

And Herman-Harsch wouldn’t take a dime from the Jacksons.

“It’s like finding somebody’s child,” said Herman-Harsch, 58. “You’re finding a family member.”

Herman-Harsch is a special breed of animal lover. For nearly 18 years, she has made her living with All Things 4 Legged & Personal, her Chester County, Pennsylvania, pet-care business. But her avocation is helping people find their lost dogs and cats. It’s something this Navy veteran and former IT worker has learned over the years of studying and observing companion animals — her own and others.

“It’s understanding their behavior,” she said. “It’s thinking like a dog, thinking like a cat: ‘If I was out here lost, what would I do?’”

Tips for finding a lost pet

Finding a lost animal takes persistence, said Herman-Harsch, who runs her volunteer operation with three other women and her son Johnathan, 17.

“Recovery is not for the weary or those who drink decaf,” she said. “You’ve got to be a little on the crazy side, and you need your caffeine.”

A lot of what she tells pet owners to do — and not do — seems counterintuitive. Running through the woods, chasing a pet, calling its name? Big no-nos. That will likely only make it flee.

“People don’t realize it is not your pet at that moment,” she said. “It is a frightened dog, a frightened cat, and all they think is, ‘Predator. Someone is trying to hurt me.’”

Herman-Harsch instructs owners to lure their pets with lots of food, and use only non-threatening approaches: no eye contact, and just sit down and let the animal come to them. She has them scatter pieces of clothing or cloth that has the owner’s or pet’s scent where there have been sightings. Sometimes she uses equipment like trail cameras that are activated by motion and humane traps in areas where the animals have been seen, especially newly adopted animals that aren’t likely to come to their owners.

She also has to disabuse owners of others’ bad advice, like putting a pet’s litter box outside, with the hope of luring them home. All that will do, she said, is attract feral cats and other animals looking to mark the box as their own.

She and her team also counsel owners on how to get the most mileage out of lost-pet posters and social media — and, mostly, to just not give up.

‘She knows what she’s doing’

“Every search is different. It can be frustrating, but often you just have to redirect,” added Tina Fini, 39, a nurse and one of Herman-Harsch’s team members. In the end, she said, the rewards are great: “It’s such an incredible feeling being able to help a distraught pet owner get their baby back.”

Many animal rescues will help owners find lost pets that were adopted through them; and some, like Delco Dawgs, will help owners find lost pets regardless of where they were obtained from. Herman-Harsch has joined forces with these and other members of the animal-advocacy community to help locate missing pets in Chester County.

“We use Cathy because of how involved she gets,” added Kristen Geddes, director of All 4 Paws Rescue. “She’s wonderful. She knows what she’s doing.”

Finding Parker

Scott Schaefer, 58, and his family couldn’t agree more. Last summer, their black Lab mix, Parker, bolted from the parking area of their veterinarian’s Malvern practice.

At Herman-Harsch’s advice, Schaefer made his lost-pet posters bigger and more colorful, and omitted references to the locations of past sightings that could wrongly influence observations. She also advised against offering a reward (to weed out people just looking for money) and instructed the Schaefers to hold cook-outs near local bodies of water to lure the wayward Parker: runaway pets need water and often travel near it, Herman-Harsch told them, and they’re attracted to the smell of grilling meat.

But Parker was a tough case. Over five weeks, the Schaefers had some actual encounters with Parker, but then the dog would run off again. Herman-Harsch wouldn’t give up, so the Schaefers didn’t either. Finally, the family got a call late one night from a woman who thought she’d seen Parker on the grounds of her Malvern condo complex. Schaefer and his daughter Rachel, 22, jumped in the car.

This time, they got him.

“He’s crying. I’m crying. My daughter’s crying,” Schaefer said. “It’s this amazing gathering.”

Even though Schaefer and his daughter did the actual capture, he doesn’t think it would have happened without Herman-Harsch’s guidance.

Finding Puppy

Some of Herman-Harsch’s rescues have involved out-of-towners whose pets went missing while they were visiting the area.

Gary Francella, 55, a military account manager from Virginia Beach, was in Downingtown for his mother’s funeral in July 2019 when his beloved Puppy, a toy poodle, disappeared. Herman-Harsch helped with the search — even sticking with Francella for 10 hours at a time — until Puppy was found.